EzyGo Seller Privacy Policy
Last Updated: 12 May 2026
This Privacy Policy explains how EzyGo (“we”, “our”, or “us”) collects, uses, stores, and protects your information when you use the EzyGo Seller App, seller portal, and related services (collectively, the “Seller Platform”).
By registering as a seller and using the Seller Platform, you agree to the practices described in this Privacy Policy.
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1. Information We Collect
We may collect the following information from sellers:
Business Information
* Business name
* Owner or authorized representative name
* Business Registration (BR) details
* National Identity Card (NIC) or passport copy
* Tax identification details (if applicable)
Contact Information
* Mobile number
* Email address
* Business address
Financial Information
* Bank account details for settlements and payouts
Store Information
* Store name
* Store location
* Operating hours
* Product categories
Product Information
* Product descriptions
* Images
* Pricing
* Stock and inventory information
Order and Transaction Information
* Order history
* Sales reports
* Refund and dispute records
Device and Usage Information
* Device type and operating system
* IP address
* App activity logs
* Diagnostic and performance data
Location Information
* Store location information, if provided by you
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2. How We Use Your Information
We use your information to:
* Create and manage your seller account
* Verify your identity and business documents
* Display your store and products to customers
* Process orders, payments, and settlements
* Coordinate deliveries
* Provide customer and seller support
* Communicate updates and notifications
* Detect fraud and security issues
* Improve the Seller Platform
* Comply with legal and regulatory obligations
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3. Sharing of Information
We do not sell your personal information.
We may share information with:
* Customers (store details and product information)
* Delivery partners for order fulfillment
* Payment service providers
* Technology and hosting partners
* Government authorities when legally required
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4. Data Security
We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, no internet-based system can guarantee complete security.
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5. Data Retention
We retain seller data for as long as necessary to:
* Provide services
* Process settlements
* Maintain business records
* Resolve disputes
* Comply with legal and tax obligations
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6. Your Rights
You may:
* Access your account information
* Request corrections
* Request account deletion, subject to legal retention requirements
* Manage certain permissions through your device settings
To exercise these rights, contact us using the details below.
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7. Third-Party Services
The Seller Platform may integrate with third-party services such as:
* Payment gateways
* Cloud hosting providers
* Analytics tools
* Mapping services
These providers may process your information according to their own privacy policies.
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8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on the Seller Platform or our website. Continued use of the Seller Platform after updates constitutes acceptance of the revised Privacy Policy.
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9. Contact Us
EzyGo
Email: support@ezygo.lk
Phone : +94781668899
If you have questions about this Privacy Policy or wish to request deletion of your data, please contact us at the above email address.
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By using the EzyGo Seller App, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.