Privacy Policy for EzyGo Delivery Partner App
Last Updated: 12 May 2026
This Privacy Policy describes how EzyGo (“we”, “our”, or “us”) collects, uses, stores, and protects the personal information of delivery partners who use the EzyGo Delivery Partner App (“App”).
By registering and using the App, you agree to the collection and use of your information as described in this Privacy Policy.
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1. Information We Collect
Personal Information
We may collect the following information during registration and while using the App:
* Full name
* Mobile number
* Email address (if provided)
* National Identity Card (NIC) or passport details
* Driving license information
* Vehicle registration details
* Bank account details for payouts
* Profile photo (if required)
Location Information
We collect your real-time location data only when:
* You are marked as online in the App, or
* You are completing an active delivery.
Location data is used for:
* Assigning delivery orders
* Navigation to pickup and delivery locations
* Real-time tracking
* Delivery performance monitoring
Location data is not collected when you are offline or when the App is not in active use.
Delivery and App Usage Data
We may collect:
* Order details and delivery status
* Acceptance and completion rates
* Customer ratings and feedback
* Device information
* App usage logs and diagnostics
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2. How We Use Your Information
We use collected information to:
* Register and verify delivery partners
* Assign and manage delivery orders
* Process earnings and payouts
* Provide navigation and tracking services
* Communicate important updates
* Provide support
* Prevent fraud and misuse
* Improve App performance and user experience
* Comply with legal obligations
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3. Sharing of Information
We do not sell your personal information.
We may share information only when necessary with:
* Customers (limited details such as your name and delivery status)
* Sellers and merchants
* Payment service providers
* Mapping and navigation providers
* Technology and hosting providers
* Government authorities when required by law
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4. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.
However, no method of electronic transmission or storage is completely secure.
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5. Data Retention
We retain your information for as long as necessary to:
* Provide the App and related services
* Process payments
* Resolve disputes
* Comply with legal and tax obligations
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6. Your Rights
You may:
* Access your personal information
* Request corrections
* Request deletion of your account and personal data, subject to legal requirements
* Stop location sharing by going offline or uninstalling the App
To exercise these rights, contact us using the details below.
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7. Children’s Privacy
The EzyGo Delivery Partner App is intended only for individuals aged 18 years or older.
We do not knowingly collect personal information from minors.
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8. Third-Party Services
The App may use third-party services such as:
* Google Maps
* Firebase
* Payment gateways
* Cloud hosting services
These services may process your information according to their own privacy policies.
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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted in the App and/or on our website. Continued use of the App after updates constitutes acceptance of the revised Privacy Policy.
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10. Contact Us
EzyGo
Email: admin@ezygo.lk
Phone : +94781668899
If you have any questions about this Privacy Policy or wish to request data deletion, please contact us at the above email address.
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By using the EzyGo Delivery Partner App, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.